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Shipping Policy

Order Confirmation & Processing

As soon as you place your order, you will receive an order confirmation email. This means we have received your order in our system and pre-authorized your credit card for the purchase. We immediately reach out to our suppliers to confirm that the item is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Shipment Tracking

If your order is in stock and we process the charges to your credit card, it will ship within the lead time specified on the product page. We will send you tracking information within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@everhavensaunas.com or call us at 561-292-5617.

Free Curbside Freight Delivery

All of our large items (including saunas, hot tubs, pergolas, and gazebos) are shipped via freight carrier and include free Curbside Delivery.

  • Appointment Required: The freight carrier will call you directly to schedule a specific delivery window once the shipment arrives at your local terminal.

  • Delivery Execution: Curbside delivery means the driver will unload the item at the curb of your driveway using a liftgate. Drivers are not responsible for moving the product into your backyard, garage, or home, nor for unboxing or assembly.

  • Access Limitations: If your delivery location is inaccessible by a standard large freight truck, you must notify us before shipment.

Damages & Inspections

Please inspect the packaging of your item(s) when they arrive.

  • Visible Box Damage: If you notice any significant damage to the outer packaging, make a note of it on the delivery receipt (Bill of Lading) before signing it, or refuse the delivery.

  • Concealed Damage: If you accept the package and notice internal damage after unboxing, take high-resolution photos or videos immediately.

  • Reporting Window: You must report any damages to support@everhavensaunas.com within 48 hours of delivery, along with your photos. We will work directly with our manufacturer to send replacement parts or a replacement unit out to you right away at no additional cost.